Krevow — Refund Policy
Effective date: [DATE OF LAUNCH] Last updated: [DATE OF LAUNCH]
Plain English Summary (not a lawyer? read this first)
- Before we start: Full refund, no questions asked
- While working: Minimum 50% refund based on how much is done
- After delivery: Contact us first — we will always try to fix it before refunding
- Not happy but work was correct: We will still talk to you and find a fair solution
- Processing time: 5–10 business days back to your original payment method
- How to ask: Message us on your order page or email support@krevow.store
Full Refund Policy
1. Our Commitment
Krevow is built on a simple principle: if you are not happy, we are not done. We will always attempt to resolve your concern before processing a refund. Our goal is not to keep your money — it is to deliver work you are genuinely satisfied with.
2. Refund Eligibility by Scenario
2.1 Order Not Yet Started — Full Refund
If you request a cancellation before Krevow has commenced any work on your order, you are entitled to a full refund of the amount paid. No questions asked, no deductions.
How to request: Send a message through your order page or email support@krevow.store with your order number and “Cancel — Not Started” in the subject line.
2.2 Order In Progress — Partial Refund
If Krevow has commenced work but has not delivered the final output, a partial refund applies. The refund amount is calculated as follows:
- Less than 25% of work completed: 80% refund
- 25% to 50% of work completed: 60% refund
- 50% to 75% of work completed: 40% refund
- More than 75% of work completed: 20% refund
In all cases, the minimum refund for an in-progress cancellation is 20% of the order value.
The completion percentage is assessed honestly by Krevow based on the nature of the service. You may request an explanation of the assessment.
How to request: Send a message through your order page with your order number and reason for cancellation.
2.3 After Delivery — Resolution-First Approach
If you are dissatisfied after receiving your deliverable, Krevow will not automatically process a refund. Instead, we will follow this process:
Step 1 — Contact us within 7 days of delivery via your order page or support@krevow.store. Step 2 — Describe specifically what the issue is and what you expected. Step 3 — Krevow will respond within 24 hours with a proposed resolution. Step 4 — Resolution options may include a free revision, a re-delivery, a partial credit toward a future order, or a partial or full refund depending on the nature of the issue. Step 5 — If no satisfactory resolution can be reached after one round of revision or remedy, a refund will be issued.
We take this approach because most post-delivery concerns can be resolved with a revision, and we believe that is better for both parties than a refund.
2.4 After Delivery — Quality Dispute
If you believe the delivered work does not meet the agreed brief and a revision did not resolve the issue, you are entitled to a full refund. Krevow will not dispute a refund request where there is a genuine, demonstrable mismatch between the brief and the delivered work.
2.5 Delivery Delay by Krevow
If Krevow fails to deliver by the revised delivery date through no fault of the Client, you are entitled to a full refund regardless of work progress. You may also choose to wait for completion instead of requesting a refund.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
3.1 Incomplete or Inaccurate Brief If the work was delivered in good faith accordance with the brief you provided, and your dissatisfaction arises from the brief being incomplete, inaccurate, or changed after work commenced, a refund will not be issued. In this case, a new order may be placed.
3.2 Scope Change After Start If you request changes to the project scope after work has commenced and the original scope was delivered correctly, a refund will not be issued for the completed work. New scope is treated as a new order.
3.3 Change of Mind After Completion If the work was delivered exactly as briefed and you simply changed your mind about needing the service, a refund will not be issued. However, Krevow will always discuss the situation and attempt to find a fair outcome.
3.4 Third-Party Platform Issues Krevow is not responsible for issues arising from third-party platforms (e.g. a social media platform’s algorithm changes affecting a strategy we delivered, or a game update affecting advice we provided). Refunds will not be issued for outcomes outside Krevow’s control.
3.5 Violations of Terms of Service Clients who have violated Krevow’s Terms of Service are not entitled to a refund.
4. Revision Policy by Service
Before requesting a refund, please consider whether a revision would resolve your concern. Each service includes the following free revisions:
| Service | Free revisions included | Revision window |
|---|---|---|
| Video Editing | 2 revision rounds | 7 days from delivery |
| Business Strategy | 1 revision of the strategy document | 7 days from delivery |
| Web Development | As agreed in brief | 7 days from delivery |
| Game Strategy Coaching | 1 follow-up question round | 7 days from delivery |
A revision round is defined as one consolidated set of feedback. Multiple separate feedback submissions count as multiple rounds.
Additional revisions beyond the included rounds are available at the rates listed on krevow.store/pricing.
5. How to Request a Refund
Option 1 — Via your order page (preferred) Log in → go to your order → click “Contact support” → describe your issue.
Option 2 — Via email Email: support@krevow.store Subject: “Refund Request — Order #[your order number]” Include: your order number, the reason for your request, and any relevant details.
We will acknowledge your request within 24 hours and respond with a decision or proposed resolution within 48 hours.
6. Refund Processing
Approved refunds are processed to your original payment method. Processing times:
| Payment method | Processing time |
|---|---|
| PayPal | 3–5 business days |
| Razorpay (card) | 5–10 business days |
| Razorpay (UPI/netbanking) | 3–5 business days |
Processing times are set by the payment provider and are outside Krevow’s control.
Krevow will confirm when a refund has been initiated and provide a reference number where available.
7. Disputes
If you are unsatisfied with Krevow’s decision on a refund request, you may escalate through the following channels:
- Request a senior review by emailing privacy@krevow.store with subject “Refund Escalation — Order #[number]”
- Contact your payment provider directly to raise a dispute (chargeback). Note: initiating a chargeback without first contacting Krevow may result in account suspension
Krevow will cooperate fully with payment provider dispute processes and provide all relevant documentation.
8. Changes to This Policy
Krevow reserves the right to update this Refund Policy. Orders are governed by the Refund Policy in effect at the time of order placement.
9. Digital Goods — Template / Asset Downloads
This section applies specifically to digital template and asset purchases made through the Templates section of krevow.store.
9.1 No Refunds After Download
Digital templates and assets are non-refundable once downloaded. This is standard industry practice for digital goods and applies regardless of whether you have used the file.
Reason: Unlike a service engagement, a digital file is transferred in full at the moment of download. There is no way to verify non-use and no work to reverse.
9.2 Exceptions
A refund for a digital asset may be issued in the following cases only:
- The downloaded file was corrupted, empty, or fundamentally different from what was described (provide evidence within 7 days of purchase)
- You were charged but the download failed entirely and remained inaccessible after three attempts (contact within 24 hours)
- A technical error caused a duplicate charge for the same asset
To report: email support@krevow.store with subject “Asset Issue — Order #[order number]” within 7 days.
9.3 Refund Amount
If an exception applies, the full purchase price of the specific asset is refunded. Combo discounts applied at checkout are not refunded separately.
9.4 Chargebacks
Initiating a chargeback on a successfully downloaded digital asset without first contacting Krevow support will be treated as a violation of the Terms of Service. Krevow will provide download logs, purchase records, and license terms to the payment provider in all chargeback disputes.
9.5 License
Refunds do not affect license terms. If a refund is granted, you must immediately delete all downloaded copies of the asset. The license is tied to payment — a refunded purchase voids the license.
See the Asset License Terms for full license terms.
Note (for Kartikey): B.3.3 — Selling digital goods internationally may trigger VAT/GST obligations in certain regions (e.g. EU VAT on digital services, Australian GST, UK VAT). Krevow should consult a qualified tax professional to determine actual obligations before selling to international customers. This policy does not constitute tax advice.
10. File & Data Retention Policy
This section governs how Krevow stores and deletes deliverable files after an order is marked delivered.
10.1 Default Retention — 30 Days
Unless you actively choose otherwise, all deliverable files associated with your order are permanently deleted 30 days after delivery. This is our default policy and applies automatically.
10.2 Extended Retention — Save for 6 Months
You may choose to save your deliverable files for up to 6 months from the date of delivery. To exercise this option, log in to your client dashboard, open the Asset Vault tab, locate the deliverable, expand the spec sheet, and select “Save for 6 months” under File Retention Preference.
You must select this option before the 30-day default window expires. Krevow cannot restore files that have already been deleted.
10.3 Early Deletion
You may also request early deletion by selecting “Delete after 30 days” in the retention panel or by emailing support@krevow.store with your order number. Deletion requests are processed within 5 business days.
10.4 What Is Stored
Deliverable files (video exports, design files, documents, web assets) are stored in Krevow’s cloud storage. Order metadata (brief text, communication history, payment records) is retained for a minimum of 12 months for legal and dispute-resolution purposes regardless of your file retention preference.
10.5 No Recovery After Deletion
Deleted files cannot be recovered. Krevow does not maintain backup copies of deliverables past the retention window. It is your responsibility to download and save copies of your deliverables within the retention window.
10.6 How to Download
Log in → Dashboard → Asset Vault → locate the file → click “Download”. All deliverables with a Google Drive link are available for direct download.
10.7 Changes to This Policy
Krevow may update retention periods with 14 days’ notice. Changes apply to new deliveries only; files already in storage continue under the retention window that was in effect at the time of delivery.
11. Contact
Email: support@krevow.store Platform: krevow.store/contact Response time: within 24 hours.
Service refund policy (Sections 1–8) and digital goods refund policy (Section 9) govern different product types. The section applicable to your purchase depends on whether you ordered a service (done-for-you gig) or a digital asset (template/download).